Our Professional Service Pack

Drive a successful implementation with our help.

Basic

30 hours

  •  Project Management
  • Email & Phone Support
  • Training & Coaching
  • ✔Configuration
  • ✔ Data Import Assistance
  • On-site Consulting *
  • ✔Customizations (Forms, Reports, Workflows)
  • ✖ Development (Code)
  • Hour Expire After 1 Year
  • Returning Customers: HKD 16,800
  • New Customers: HKD 20,000
Standard

60 hours

  •  Project Management
  • Email & Phone Support
  • Training & Coaching
  • Configuration
  • ✔ Data Import Assistance
  • On-site Consulting *
  • ✔Customizations (Forms, Reports, Workflows)
  • ✔ Development (Code) 
  • Hour Expire After 1 Year
  • Returning Customers: HKD 36,000
  • New Customers: HKD 45,000
Custom

120 hours

  •  Project Management
  • Email & Phone Support
  • Training & Coaching
  • Configuration
  • ✔ Data Import Assistance
  • On-site Consulting *
  • ✔Customizations (Forms, Reports, Workflows)
  • ✔ Development (Code) 
  • Hour Expire After 1 Year
  • Returning Customers: HKD 68,000
  • New Customers: HKD 88,000

* Travel time billed; Travel expenses billed separately. 

** Minimal 30 mins will be deducted for each professional service job

Frequently Ask Question

The Professional Service Packs include a package of premium services by our consultant. During the implementation phase, you will have our consultant assigned to you to analyze your requirements and configure your web portal/ ERP systems according to your needs. The consultant will also train you on how to use the system, and coach you on how you can best use the features to grow your business. Your consultant will also customize any modules - provided that you opted for the 'Custom apps'. Based on the modules you selected, a recommended pack will be pre-selected that best fits the typical number of hours needed to start using our system successfully. Our consultants will help you get started and support you as you leverage our systems to grow your business.

Before implementation, our consultant will analyze the way your business runs and suggest the best way to use the system. We will handle all configuration and coach you on how to use it. This service is organized through planned sessions (over the telephone or online) where our consultant will carry out a more in-depth analysis of your needs to see what can be improved in line with the existing design patterns of the existing system.

For advanced needs, such as custom development (writing code), you can work with us, the fee will be charged by the services provided per hour of consulting or development.

It depends on your skills and the amount of time you have to dedicate to your project.

Based on our experience with previous implementations, we will recommend a pack sized with enough hours so that 80% of our customers can deploy successfully with only one pack. The most common reasons you would buy an extra Success Pack are (1) complex data imports (unorganized data or abnormally large volumes), (2) additional complex customizations (resulting in longer lead times), or (3) needing additional training for employees prior to completion of an implementation. You may also elect to purchase an additional Professional Service Pack after implementation because you want to make your solution evolve over time as your company grows.